NCTracks, the new claims system for the N.C. Department of Health and Human Services (DHHS),
goes live July 1. It replaces older DHHS claims systems for Medicaid and state-paid mental
health, public health and rural health services.
If you are a health care provider who submits claims to DHHS (or through a billing agent),
review the checklist to make sure you have done everything necessary.
Delay and your payments could be disrupted.
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Register in NCTracks using the Authorization code in your Currently Enrolled Provider (CEP) letter.
If you have not received a CEP letter, call 1-866-844-1113.
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Obtain an NCID for your Office
Administrator and additional NCIDs for staff who will access NCTracks. |
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Train in the new system. Select “CLASSROOM TRAINING” for information on instructor-led sessions
or “ONLINE TRAINING” for computer-based training. For a guide to NCTracks training, including
course recommendations by office function, go to
POP Training Information. |
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Verify your taxonomy codes and locations (Provider Taxonomy Lookup).
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