NCTracks content has been built using code compliant with World Wide Web Consortium (W3C) standards. Standards-compliant code allows NCTracks to be compatible with the majority of modern web browsers, and ensures forward compatible browser support.
For best results, we recommend using one of our fully supported browsers. See our supported browser list below. If you encounter a compatibility issue with a supported browser, please let us know.
|Browser Vendor||Version||Update Link|
|Microsoft Internet Explorer||11||Internet Explorer|
|Mozilla Firefox *||49, 50||Mozilla Firefox|
|Google Chrome *||54, 55||Google Chrome|
|*Current and previous major release (These versions will change, possibly month to month). Major browser makers began a program, over 5 years ago, in which browsers can update themselves automatically to the most current major release. Google led this change and Mozilla quickly followed. Microsoft has yet to migrate all users to an Internet Explorer version that automatically updates to the most current major release.|
NCTracks Secure Portal is designed for a minimum screen resolution of 1024x768.
Other Required Software
To view the Remittance Advice, letters, forms, Companion Guides, and other documentation, users will need to have Adobe Reader installed on their computer. The minimum version required is Adobe Reader 9.5.
Java and Flash Player
- Java/JRE 1.5
- Flash Player 10.1
Microsoft Word and Excel
To view certain files on NCTracks, and to prepare files to upload to NCTracks, users may need to have Microsoft Word and Excel (or the equivalent open source software). The minimum version required is Microsoft Office 2007.
Hardware and Connectivity
For the best portal experience, it is recommended that users access the NCTracks system using a high-speed internet connection and computers with a minimum of a Pentium 4+ processor or AMD equivalent. The speed and reliability of the internet connection will affect the performance and response time experienced by users of the portal.